Frequently asked questions

Questions? Good. Here are the answers.

What is PlanPal?

PlanPal is a touchscreen calendar for your kitchen wall or bench. It brings everyone's calendars, the kids' chores, meal plans, shopping lists and family photos onto one screen the whole family can see. So the plan lives on the wall, not in your head.

Is there a subscription or ongoing fee?

No. Every feature is included from the day you plug it in. No subscription, no premium tier, nothing to unlock later.

Which size should I choose?

Compact 10.1" suits smaller families and smaller spaces.
Classic 15.6" is the one most families choose.
Grand 21.5" is for big families and big walls.

Stuck between two? Go bigger.

I'm not techy. Is setup hard?

If you can connect your phone to Wi-Fi, you can set up PlanPal. Plug it in, connect to Wi-Fi, download the free app, add your family and sync your calendars. It takes about 10 minutes, and we'll walk you through it if you get stuck.

Which calendars does it sync with?

Google Calendar, Apple (iCloud), Outlook, Yahoo and Cozi. Your existing events appear automatically, and nobody has to switch apps.

Does it work without Wi-Fi?

It keeps showing what's already on the screen, but it needs Wi-Fi to sync new events and changes made in the app.

Can the kids change or delete things?

Only if you let them. Parental controls let you decide who can add, edit or delete events, chores and rewards.

How do the star rewards work?

Give each chore a star value. When the kids tick it off, the stars add up. You choose the rewards, like screen time, a sleepover or picking Friday's dinner, and they redeem their stars when they've earned enough.

Can my partner, the grandparents or the nanny use it?

Yes. Invite them through the free app and they can see and add to the plan from their own phones. Anyone can see the screen without an app or a login.

Can I have PlanPal in two homes?

Yes. Link a second PlanPal and both screens show the same plan, updated in real time. Perfect for grandparents, a co-parent's home or upstairs and downstairs.

How long does shipping take?

Orders ship within 1–2 business days, and you'll get a tracking link as soon as yours is on the way. Delivery times vary by region. See our shipping policy for the details.

What if my family doesn't use it?

You have 30 nights from delivery to try PlanPal at home. If it's not right for your family, send it back for a refund. Return shipping is at your cost. Talk to us first, though. Most "it's not working for us" moments are a five-minute fix.

What's the warranty?

Every PlanPal is covered by a 12-month warranty against manufacturing defects, on top of your rights under consumer law.

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