Refund policy

The 30-Night Family Trial

A family calendar only works if the family uses it. So we give you 30 nights to find out.

How the trial works - You have 30 nights from delivery to try PlanPal at home. - If it's not right for your family, email us with your order number to start a return. - Return PlanPal with its original accessories in good condition. - Once we receive and check your return, we'll refund your original payment method within 5–10 business days. - Return shipping is at your cost.

Before you send it back Most "not working for us" moments are a 5-minute fix. Talk to us first.

Every PlanPal comes with a 12-month warranty against defects in materials and workmanship. Covers manufacturing faults, screen or touch defects, and power adapter faults. Doesn't cover accidental damage, misuse, or normal wear and tear.

You are entitled to a replacement or refund for a major failure.

Returning your product is at your own cost.